Last
Minute Deals are:
Weekend getaway packages for this
weekend & next. We've got hundreds of constantly
updated last minute packages including airfare, hotel,
rental car (when needed) and often additional add-ons
such as hot event tickets, walking tours of the city's
hidden gems or pre-paid dinners at the best restaurants
in town -- all for one great price
Sold from 14 days to 3 hours before departure.
It's possible to log on to Last Minute Deals at lunchtime
and be on your way to Miami, hotel, airfare and optional
rental car included by 5pm!
Priced from $150 per person. Great deals can
be yours at the last minute! Our flexible packages
include a wide range of options and prices. Flight &
Hotel packages usually start at about $200 per person,
while Flight Plus packages --including airfare and more
(such as rental car, dinner or an activity) -- and Hotel
Plus packages -- including hotel accommodations and
more (such as rental car, dinner or an activity) --
start at about $150
Packages with choice. You choose your
flights and hotel room from some of the travel industry's
most trusted brands, including Delta Air Lines, Continental
Airlines, American Airlines, Bass Hotels, Starwood Hotels,
Loews Hotels and Avis Rent-A-Car
Available now. Dynamic, real-time technology
constantly updates flight, hotel and other travel information,
ensuring that if a package is listed in the Last Minute
Deals section -- it's definitely available right now.
Availability is limited, though, and packages are removed
from the site when they sell out, so when you see something
you like, buy it! Last Minute Deals cannot be reserved.
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General
How
do I find a Last Minute Deal? Can you help me navigate?
When will you originate from my city?
Will you have the same great deal next month that you
have today?
Can I buy a package more than 14 days in advance?
How late can I buy a package?
Can you hold a package for me?
Do you reserve any inventory that is not listed on the
site?
Do you offer a specific destination or a specific activity?
I know where I want to go. How do I find out if you
have my destination?
Can I take a longer trip or do you just offer weekend
travel?
Can I take a trip mid-week?
Types of Packages
What
types of packages can I find on your site?
Do you only sell packages?
What characterizes a luxury getaway?
Do you sell last minute cruises?
Are your air and hotel packages "All-Inclusive"?
Pricing
How
can I be sure I'm getting a good deal?
Is there an additional charge for single travelers?
Can I take a trip by myself?
Do you have special prices for children or senior citizens?
How do you price for infants traveling without their
own airline seats?
Why should I add optional recommendations to my package
online instead of waiting until I get there to book
them?
Do you offer bereavement fares?
Is the entire cost of my hotel room(s) included in the
package price?
Is the entire cost of car rental included in the package
price?
Will there be any extra fees or costs charged for my
travel package??
Buying a Package
How
do I get started buying a package?
Do I have to buy online?
Do I need to register in order to buy a package?
I'm experiencing technical difficulties. What do I do?
What credit cards do you accept?
I haven't received my confirmation email yet.
Why are the taxes so high? What are the taxes for? (Why
are there taxes included in the price and what are they
for?)
Can I use vouchers or points to purchase a package?
Can I buy a one-way ticket?
Can I purchase a Gift Certificate?
How do I redeem my Gift Certificate or promotion code?
Can I use more than one credit card to purchase a package?
Can I purchase travel for someone else?
Flight,
Hotel and General Travel
How
will the increased security measures at airports affect
my getaway?
How will I receive my airline tickets and hotel reservations?
What do I need to bring with me?
Can I buy just an airline ticket or just a hotel room?
How many people can I book per hotel room?
Do I need travel insurance for short weekend getaways?
Are there any specific rules or age requirements to
renting a car?
What should I know before buying a package to an international
destination?
Why are there no other flight times available?
Is the entire cost of my hotel room(s) included in the
package price?
What is the quality of the hotels included in the packages?
Will I be charged additional hotel taxes?
Will my hotel room be like the one shown in the pictures?
Will I be subject to additional security checks?
Can I use points or redeem airline miles to purchase
a package?
Special
Requests
Can
I book a package for two people departing from different
cities (and meeting at our destination)?
Do you offer any packages geared to specific communities
or demographics?
Can I upgrade my flight, hotel or car reservations,
or make other special requests for my package?
Can I request a specific airline seat?
Can I request a meal on the flight?
Can you send me an itemized receipt that breaks down
the individual cost of air, hotel, or rental car?
Cancellation
and Changes
What
is your cancellation, refund or change policy?
Can I change the dates or times of my travel?
What happens if a flight or trip is canceled?
Can I make special requests or changes after booking
my package?
Can I change a name on my package?
What happens if I don't use a portion of my package?
Travel
Insurance
What
about trip cancellation coverage for my Last Minute
Deal?
How do I buy a trip protection plan, and how much does
it cost?
Security
Is
your site secure?
Will you sell my personal information to other companies?
How do you remember my departure city? Do you use cookies?
How
do I find a Last Minute Deal? Can you help me navigate?
From the Last Minute Deals page, follow these
five steps:
CHOOSE
your departure city and preferred dates of travel.
LOOK at the variety of packages available
for your dates.
FIND the experience that interests
you most.
ENHANCE the experience to make it exactly
what you want, from your accommodations to any optional
extras you'd like to add, and GO!
If you are looking for a specific destination or activity,
it's also easy to use the search box located in the
upper right corner of the homepage. Simply type in your
search criteria, click go, and you'll get a list of
available packages that include your search term(s).
Availability
changes all the time, so if you don't see what you're
looking for right away, check back again later and you
may find it!
When
will you originate from my city?
We
launch service from new cities on a continuing basis.
As of July 2003, we serve 76 markets in North America.
We appreciate your patience as we finalize the details.
Check back with us soon!
Will
you have the same great deal next month that you have
today?
We
work closely with our partner travel providers to offer
customers the best trips at the last minute. Since we
work with last minute inventory, we do not know what
packages will be available more than 14 days in advance.
And as soon as we know, you know. Our dynamic technology
constantly queries reservations systems to find what's
available right now at the best prices.
Due
to the dynamic nature of our offerings, we cannot predict
or guarantee the future availability of any of our packages.
If
a package is listed on the site now, it's available,
but we do not know if or when the same package will
be offered again.
Can
I buy a package more than 14 days in advance?
Since
we offer last minute inventory, we do not know what
our offerings will be more than 14 days in advance.
And as soon as we know, you know. Our dynamic technology
constantly queries reservations systems to find what's
available right now at the best prices.
How
late can I buy a package?
We
sell packages for domestic (US) destinations up to three
hours before the flight departs and for international
destinations up to five hours before--for the truly
last minute customer!
Can
you hold a package for me?
Our
great deals sell out fast, so we do not hold packages
for customers. Because availability changes all the
time, we recommend that you buy a package as soon as
possible after choosing it.
Do
you reserve any inventory that is not listed on the
site?
No,
everything we offer is shown on the site. We do not
have any special reserved packages or inventory. Due
to the last minute nature of our inventory, our packages
can sell out at any time and availability is limited.
So if you see a package you like, we suggest you buy
it right away. It may be gone when you next log on!
Do
you offer a specific destination or a specific activity?
If
you have a specific activity in mind (such as golf,
tennis etc.), the best way to find your package is to
use the keyword search. Simply type in your keyword,
click go and you will be offered a list of available
packages.
If
you know where you want to go, use the Destination Search.
Simply select your departure city, destination state
(or international) and city and we'll show you all the
available packages that fit your search criteria.
I
know where I want to go. How do I find out if you have
my destination?
Destination
Search makes finding your perfect getaway easier than
ever! If you already know where you want to go, simply
find the Search by Destination box at the top of the
homepage, choose your departure city, your destination
state (or international), and destination city and GO!
We'll show you all the available packages that fit your
search criteria.
Remember,
availability changes all the time, so if you don't see
your city, check back again later and you may find it!
Can
I take a longer trip or do you just offer weekend travel?
We
currently specialize in weekend getaways and longer
weekend trips. Thus, our arrangements with our air travel
providers are structured in such a way that the earliest
we depart in the week is Thursday, and the latest we
return in the week is Tuesday with a mandatory Saturday
night stay. We are growing rapidly though, and we're
planning to extend to longer trips in the future.
Can
I take a trip mid-week?
The
arrangements we have with our air travel providers are
structured in such a way that the earliest we depart
in the week is usually Thursday, and the latest we return
in the week is normally Tuesday with a mandatory Saturday
night stay. However, we do offer mid-week departures
and returns for travel to Las Vegas, as well as Wednesday
departures from select cities to Hawaii. Mid-week travel
may be an option to and from other destinations in the
future, so keep checking back.
What
types of packages can I find on your site?
Flight
& Hotel: This package includes your flight, your
hotel accommodations for the duration of your stay and
often some additional options to add-on if you would
like.
Flight
plus: This package includes your flight, PLUS
one other component that is NOT a hotel room, such as
car rental, pre-paid dinner, hot-air balloon ride, etc.
This package type is intended for use when you already
have a place to stay in your destination.
Hotel
plus: This package includes your hotel PLUS
one other component that is NOT a flight, such as car
rental, pre-paid dinner, etc. This package type is intended
for when you already have transportation to your destination.
Do
you only sell packages?
Last
Minute Deals are packages only. Packages consist of
two or more components. Last Minute Deals do not include
individual tickets for airline travel or reservations
for hotel rooms.
What
characterizes a luxury getaway?
Our
luxury properties are characterized by their commitment
to excellence in design, decor, service, and overall
customer experience. These range from world-class properties
with exceptional service, hospitality, and attention
to detail to one-of-a-kind boutique hotels featuring
unparalleled design and style.
Do
you sell last minute cruises?
We
currently do not sell cruise packages, but we are looking
into cruises for future expansion.
Are
your air and hotel packages "All-Inclusive"?
We
do have some All-Inclusive hotel properties available.
If you choose an All-Inclusive hotel property, meals
and most drinks will normally be included in your total
cost. Please read the hotel information very carefully
to determine the details of what is included in an All-Inclusive
hotel property. All-Inclusive package prices are based
upon double occupancy (two people per room). There is
a supplemental per person charge for each additional
guest that is not included in the price of this package.
The supplement must be paid upon checkout from the hotel.
Please contact the hotel directly for the amount of
this charge.
How
can I be sure I'm getting a good deal?
We
negotiate with our partners to bring you the best prices
available for last minute travel. Finding a better price
on a comparable trip at the last minute for the same
dates is next to impossible! And when you consider that
we've handled all the arrangements with our top-tier
partner airlines, hotels and other travel partners,
you'll find that our packages are an unbeatable deal.
Is
there an additional charge for single travelers? Can
I take a trip by myself?
Although
we list our prices per person based on double occupancy,
you can travel by yourself. After you have chosen a
package, you will have the option to enter the number
of people traveling. Simply choose one adult when prompted
for the number of people and advance to the next page.
Traveling
by yourself with some of our packages will increase
the price per person, however, because you will need
to pay for the entire hotel room (or rental car) instead
of sharing the cost with another person. The initial
prices quoted on the site are per person, based on double
occupancy.
Do
you have special prices for children or senior citizens?
No,
our prices are the lowest around for last minute travel,
so we do not offer any discounts for children or senior
citizens.
How
do you price for infants traveling without their own
airline seats?
If
you choose infants (under 2) traveling without airline
seats, we assume the child will be sitting on a parent's
lap during flight. Your final price per person will
not reflect any charges for a child seated on a parent's
lap. Please contact Customer Service after your purchase,
so that we may enter your infant's information into
your reservation. If you would like a seat for the child,
please choose "infants (under 2) with airline seat."
Charges will apply.
If
you are traveling internationally with an infant, please
contact the airline directly upon booking your getaway.
The airline may assess additional charges, and documentation
such as birth certificate may be required.
Why
should I add optional recommendations to my package
online instead of waiting until I get there to book
them?
In
addition to saving you money, we like to save you time.
We understand that when you're booking a getaway at
the last minute, it's not always easy to make plans
to enjoy while on your getaway. Since we negotiate great
deals through partnerships with various travel and entertainment
providers, we make activities, meals and other events
easy to reserve. We never sell experiences for more
than the retail price and it is unlikely that you would
get a better deal from these providers on your own.
Do
you offer bereavement fares?
Our
prices are the lowest around for last minute travel.
We do not offer bereavement fares.
Is
the entire cost of my hotel room(s) included in the
package price?
Your
package purchase includes your room rate and applicable
taxes for domestic (US) travel. If you are traveling
to Canada or Mexico, you may be charged a local "Hotel
Occupancy Tax" upon checkout. If your package includes
a hotel stay in Europe, you will be assessed value added
taxes (VAT) upon checkout. These are the same taxes
that would be assessed if you reserved your accommodations
through a travel agent or with the hotel directly. The
package price does not include incidentals you may incur
such as extra-person charges, extra-bed charges, resort
fees, gratuities, energy surcharges, parking fees, telephone
fees, room service, movies and mini-bar. Extra-person
or extra-bed charges may apply if you reserve one hotel
room for more than two people (including children).
Please contact the hotel directly if you would like
more information about possible extra-person charges.
Is
the entire cost of car rental included in the package
price?
Our
car rental packages include the rental rate and taxes.
Except as specifically noted as included in the rate,
items such as surcharges (such as frequent flyer tax
recovery, airport concession fees, special assessments,
age, registration and license reimbursement fees, etc.),
optional coverages (such as LDW, PAI, LIS, ALI, PEC,
and PEP), fuel service, additional driver, drop-off,
and other charges are NOT included and must be paid
for directly to the rental car company. Gasoline, upgrades
from your reserved car type, or additional equipment
(such as child seats or ski racks) are NOT included.
Will
there be any extra fees or costs charged for my travel
package??
Like
our prices? You'll like them even more when you buy
your package because the price you see up front is the
price you pay! Our package prices now include all applicable
taxes and fees.
The
only price changes you may experience will be from options
that you decide to change, such as your travel dates,
number of travelers, departure city, and your choice
of flight, hotels or other items. Rest assured that
the total price of your travel package will be updated
and displayed to you prior to purchase, so you’ll
know exactly what you’re paying before we ask
for any billing information.
Also,
remember that you may incur other charges while traveling,
such as hotel extra-person or extra-bed charges, resort
fees, gratuities, hotel energy surcharges, parking fees,
telephone fees, room service, movies, mini-bar, or rental
car insurance, gasoline, and other incidentals, that
are not included in the package price.
How
do I get started buying a package?
Now
you can browse Last Minute Deals either by date or by
destination. If you're searching by date, use the Search
by Date box to choose your departure city and the dates
you wish to travel. If you're looking for a specific
destination, use the Search by Destination box to choose
your departure city, your destination state (or international),
and destination city.
The
site will return a list of available packages that fit
your search criteria. Find your package, choose your
components, and go!
Do
I have to buy online?
Yes.
Last Minute Deals are only available for online purchase.
Do
I need to register in order to buy a package?
No,
but in order to buy something, you will need to enter
your credit card and billing information so we can process
your order. All purchases need to be made on line, but
if you have any questions or need assistance, please
contact Customer Service.
I'm
experiencing technical difficulties. What do I do?
If
you experience any technical difficulties, please contact
Customer Service right away and a representative will
assist you with your purchase.
What
credit cards do you accept?
We
accept Visa, MasterCard, American Express, Discover
and Diner's Club.
If you would like to use a debit card, please be aware
that most debit cards have daily limits of $500.
If
your package exceeds $500, please call your bank and
request that they release the funds before attempting
the transaction.
I
haven't received my confirmation email yet.
If
you have not received your confirmation email, we are
still processing your order and confirming your bookings
with our partners. Please be patient. We will send it
to you shortly.
Why
are the taxes so high? What are the taxes for? (Why
are there taxes included in the price and what are they
for?)
Federal,
state and local governments assess a variety of taxes
and fees in association with traveling and transportation.
For example, U.S. airports charge airlines a Passenger
Facilities Charge or PFC for every passenger on arriving
and departing flights to cover airport costs. Airlines,
in turn, pass that fee on to us and we pass it on to
you. If you buy a flight from the airline directly,
they would pass this nominal charge directly to you.
Because
state and local governments have the ability to set
their own tax rates, we are unable to give you all the
potential rates.
Can
I use vouchers or points to purchase a package?
At
this time, the only forms of payment we accept for our
packages are credit cards and debit cards. We do not
accept vouchers, points, unused airline tickets or frequent
flier miles as payment. However, all of our reservations
are eligible for frequent flier credit. We recommend
that you submit your account number to the airline during
check-in so that your miles will be credited. Our reservations
are currently not eligible for points credit from hotels.
Can
I buy a one-way ticket?
All
of our packages that have flights include roundtrip
airfare. We do not sell one-way tickets. However, we
often hear the comment that many of our bundled packages
with roundtrip airfare are better value than airfare
alone!
Can
I purchase a Gift Certificate?
Yes.
Give your friends and loved ones an unforgettable gift
-- spontaneous escape! Purchase your gift certificate
online in any denomination and we'll deliver it to your
recipient's email inbox, so it's the perfect last minute
solution for those "hard to buy for" people
on your list. Gift Certificates are valid for one year
from date of purchase. To purchase a Gift Certificate,
please click
here.
How
do I redeem my Gift Certificate or promotion code?
You
can cash in your Gift Certificate or promotion code
during checkout. On the billing page, simply enter your
Gift Certificate number of promotion code into the appropriate
text field.
Can
I use more than one credit card to purchase a package?
At
this time, our technology requires that package payments
are made with one credit or debit card.
Can
I purchase travel for someone else?
You
may purchase a travel package for someone other than
yourself. When purchasing a last minute travel package,
you will notice separate fields for the names(s) of
the travelers and the credit card billing information.
If you are purchasing for another person, please insure
that the names of the travelers match their government-issued
photo identification in order to avoid problems with
check-in or airport security.
How
will the increased security measures at airports affect
my getaway?
Your
airline tickets will be issued as E-tickets. Due to
heightened FAA security requirements, only ticketed
airline passengers will be allowed to proceed through
security checkpoints. As an E-ticket holder, you may
need to check in at a ticket counter or present the
appropriate documentation in order to proceed through
security. Individual airlines will determine which documentation
(i.e. paper tickets, boarding passes, or reservation
confirmations) will be allowed. Therefore, we strongly
recommend that you bring your confirmation email with
you to the airport.
Other
increased security measures at the airports might include:
No
parking or waiting at curbs.
Passengers must carry government-issued photo ID such
as driver's license or passport.
Passengers will be allowed only one carry-on plus one
personal item (such as purse or laptop).
All carry-on baggage will be subject to extensive search.
No knives of any kind or similar sharp instruments will
be allowed on airplanes.
How
will I receive my airline tickets and hotel reservations?
All
packages are available for online booking, and all travel
is "paperless." Airline tickets are issued
as E-tickets, thus you simply need to present your ID
and airline confirmation number at the airport to obtain
your boarding pass. Hotels and other partners are notified
by us and given your reservation information.
To
be sure you have all the necessary information to make
your Last Minute Deal as enjoyable as possible, we suggest
you print your confirmation and itinerary email and
bring it with you when traveling.
What
do I need to bring with me?
It
is necessary to carry a valid, government-issued photo
ID with you during your getaway. This ID should be a
driver's license and major credit (NOT debit) card if
you are renting a car as part of your last minute travel
experience, and a passport if you are traveling internationally.
Please be aware that documentation requirements vary
depending upon the country you plan to visit and your
immigration status in the United States. For the most
detailed up to date information on overseas travel,
visit www.state.gov/travel for the latest travel advisories.If
you are not a U.S. citizen, please contact the embassy
of the country to which you are traveling to determine
your visa/ entry requirements.We strongly recommend
that you bring your confirmation email with you, especially
if your package includes air travel. Heightened FAA
security may require you to show your confirmation email
as proof that you are a ticket-holder.
Can
I buy just an airline ticket or just a hotel room?
We
sell packages, which allows us to offer excellent value
to our customers. In fact, we often hear the comment
that many of our bundled packages are better value than
airfare alone!
All
of our offerings are composed of at least two components
from the following list: flights, hotel accommodations,
rental car and entertainment options such as walking
tours, ski passes, pre-paid meals, balloon rides and
more. In addition to our Flight & Hotel packages,
we also offer a variety of other package combinations,
such as Flightplus and Hotelplus.
How
many people can I book per hotel room?
Accommodating
more than two persons (including children) in one hotel
room may result in extra-person charges upon checkout
from your hotel. Please contact the hotel directly if
you would like to inquire about extra-person charges.
Our pricing is based on double occupancy.
Do
I need travel insurance for short weekend getaways?
Travel
insurance is always a good idea just in case you cannot
go for some unforeseen reason.
Are
there any specific rules or age requirements to renting
a car?
Most
rental car companies require that renters be at least
25 years of age and have a valid driver's license and
major credit card. If you're booking a rental car with
us, check the terms of service listed on the rental
car page before booking, and if you have further questions,
please call the rental car company directly for their
policies.
Also,
please note: Insurance, gas, upgrades and charges other
than the base price of the car plus tax are not included
in the price of the package, and must be paid for at
the counter.
What
should I know before buying a package to an international
destination?
All
packages for international destinations have a Before
You Go section, which includes such information as entry
requirements, currency and local transportation. Be
sure to read this information carefully before buying
an international package, and please keep in mind that
international travel generally requires that you have
a valid passport. If you are traveling internationally
with an infant, please contact the airline directly
upon booking your getaway. Some airlines may assess
additional charges and may require documentation such
as a birth certificate.
Why
are there no other flight times available?
Our
dynamic technology allows us to show you the best deals
available right now for the travel dates or destination
that you have selected. Flight availability changes
all the time, so it is possible that if you check back
later, new flights will appear. It is also possible,
however, that our availability will drop off, so flight
times you previously viewed may no longer be listed.
If you see a package you want, it is best to buy it
immediately as last minute availability is limited.
Is
the entire cost of my hotel room(s) included in the
package price?
Your
package purchase includes your room rate and applicable
taxes for domestic (US) travel. If you are traveling
to Canada or Mexico, you may be charged a local "Hotel
Occupancy Tax" upon checkout. If your package includes
a hotel stay in Europe, you will be assessed value added
taxes (VAT) upon checkout. These are the same taxes
that would be assessed if you reserved your accommodations
through a travel agent or with the hotel directly. The
package price does not include incidentals you may incur
such as extra-person charges, extra-bed charges, resort
fees, gratuities, energy surcharges, parking fees, telephone
fees, room service, movies and mini-bar. Extra-person
or extra-bed charges may apply if you reserve one hotel
room for more than two people (including children).
Please contact the hotel directly if you would like
more information about possible extra-person charges.
What
is the quality of the hotels included in the packages?
We
have partnered with the leaders in the travel industry
including Sheraton, Westin, Hyatt, Inter-Continental,
and Holiday Inn hotels. In order to provide a range
of package types and prices, many of our packages offer
you a choice of which hotel you would like. We provide
full details of each property and you will always know
what hotel you will be booked in before you complete
your purchase.
Will
I be charged additional hotel taxes?
If
your package includes only domestic (US) travel, all
taxes are included in your final package price. If you
travel to Canada or Mexico, you may be charged a local
"Hotel Occupancy Tax" upon checkout. If your
package includes a hotel stay in Europe, you will be
assessed value added taxes (VAT) upon checkout. These
are the same taxes that would be assessed if you reserved
your accommodations through a travel agent or with the
hotel directly.
Will
my hotel room be like the one shown in the pictures?
The
pictures we display in the hotel details are a representation
of the room possibilities at each hotel. You may not
be booked in a room just like the one in the pictures.
Will
I be subject to additional security checks?
As
an E-ticket holder, you will need to check in at a ticket
counter and present the appropriate documentation in
order to proceed through security. Please be aware that
you and your bags will receive extra attention and scrutiny
from security due to the last minute nature of your
purchase.
Can
I use points or redeem airline miles to purchase a package?
At
this time, the only forms of payment we accept for our
packages are major credit cards and debit cards with
a Visa or MasterCard logo. We do not accept vouchers,
points, unused airline tickets or frequent flier miles
as payment. However, all of our packages are eligible
for frequent flier mile credit. We recommend that you
submit your account number to the airline during check-in
so that your miles will be credited to your account.
Our reservations are currently not eligible for points
credit from hotels.
Can
I book a package for two people departing from different
cities (and meeting at our destination)?
Currently,
our technology does not allow the purchase of a package
for travelers who have different origination cities,
so the best way for two people to travel from two different
cities to the same destination is to look for two different
types of packages- one package for each traveler.
The
first package is a flight & hotel package, which
the first of the two travelers would purchase as a solo
traveler. The full cost of the hotel room will appear
in this package.
The
second package, purchased by the second traveler, is
a flight plus package, such as our Fly & Drive option,
which includes a flight and rental car. This second
package does not include hotel, but would include the
full price of the car.
Both
travelers together will pay no more this way than if
they bought one package that included the flight for
two, the hotel room and the car, though distribution
of this cost may not be even. We leave the fair division
of your travel costs up to you.
Do
you offer any packages geared to specific communities
or demographics?
Our
packages are often written with a theme, event or mood
in mind and recommendations and suggestions are added
accordingly. We offer a few packages each week that
include suggestions of particular interest to gay travelers,
and sometimes we may suggest events or activities that
have ethnic, regional or religious appeal.
We
intend our suggestions to add value to our offerings
and allow you to enjoy the perks of planning at the
last minute. We usually offer a variety of packages
to the same destination with the intention that one
will appeal to you. If you want to travel to a specific
destination but the suggestions don't appeal to you,
there is no need to take advantage of them.
Enjoyment
of our last minute travel experiences is not dependent
on demographics such as race, ethnicity, religion or
sexual orientation.
Can
I upgrade my flight, hotel or car reservations, or make
other special requests for my package?
All
available upgrade options are disclosed during your
selection process. When available, there will be opportunity
to select your hotel room or upgrade your rental car.
Due the last minute nature of our packages, it is not
possible to choose your airline seat during online booking.
Once
your package has been purchased, we cannot change any
details of your itinerary.
Can
I request a specific airline seat?
Due
to the last minute nature of our packages, we do not
assign specific airline seats.
Can
I request a meal on the flight?
Due
to the last minute nature of our packages, we do not
handle special requests.
Can
you send me an itemized receipt that breaks down the
individual cost of air, hotel, or rental car?
We
are happy to resend you a copy of your confirmation
email. However, we are unable to provide you with individual
receipts for air, hotel or car inventory. We sell bundled
packages and our relationships with our suppliers prevent
us from disclosing individual prices.
What
is your cancellation, refund or change policy?
All
purchases are final. In order for us to bring you continued
value on last minute travel through our national and
regional partners, we cannot provide refunds or exchanges.
We cannot change dates or times of travel, hotel choice
or names of travelers after a package is purchased.
Can
I change the dates or times of my travel?
Since
we sell only what's available, we can only guarantee
reservations included in your package at the time of
purchase.
What
happens if a flight or trip is canceled?
As
with any trip, call ahead to verify your departure time
and reservation. Our offers are guaranteed available,
but airlines do overbook, and anything's possible in
the world of travel. Please reconfirm where possible.
If your flight is canceled by the airline due to weather,
mechanical difficulties, overbooking, etc., the airline
is responsible for ensuring that you are booked on the
next available flight to your destination. We cannot
re-book you on another flight.
Can
I make special requests or changes after booking my
package?
We
cannot make any changes to your itinerary once your
purchase is complete.
Can
I change a name on my package?
No.
It is very important that you type travelers' names
carefully. We cannot change a reservation once it has
been made with our suppliers.
What
happens if I don't use a portion of my package?
We
sell packages, which allows us to offer excellent value
to our customers. We cannot unbundle our offerings.
While you will not be penalized for any unused portion
of your package, please be aware that if your travel
package includes airline reservations, your return flight
will be subject to cancellation if you do not take your
departure flight. We cannot refund you for any unused
portion of the package.
What
about trip cancellation coverage for my Last Minute
Deal?
In
order to provide such special values at the last minute,
our packages are non-refundable and non-changeable.
Therefore, buying a trip protection plan can be a wise
choice. That’s why we have arranged with Access
America, one of the leading providers of trip protection
and trip cancellation insurance worldwide, to provide
our customers with an economical trip protection plan
designed specifically for Last Minute Deals. For a few
extra dollars, you can purchase some peace of mind even
at the last minute!
How
do I buy a trip protection plan, and how much does it
cost?
We
have arranged with Access America, one of the leading
providers of trip protection and trip cancellation insurance
worldwide, to provide our customers with an economical
trip protection plan designed specifically for last
minute packages. Thanks to the great rates we've negotiated
for our customers, you can purchase a trip protection
plan from Access America for only $23.00 per person.
After you purchase your package, we will provide you
with a link directly to a special section of Access
America's website, where you can find all the relevant
details, terms and conditions for the last minute package
trip protection plan. You can also call Access America
directly at 866-807-3980 with any additional questions
about this special trip protection plan.
Is
your site secure?
Providing
a secure environment for our customers is top priority
for us. We use 128-bit SSL (Secure Socket Layer) encryption,
which is the highest industry standard. In addition,
we comply with Verisign privacy information rules.
Will
you sell my personal information to other companies?
No.
Nor do we plan to in the future. We require only the
minimum amount of information necessary to process your
order. Anything else is entirely optional, and if we
ask, we'll let you know why we're asking.
How
do you remember my departure city? Do you use cookies?
To
make us more responsive to the needs and interests of
our visitors, we use a standard feature of browser software,
called a "cookie." A cookie assigns each visitor
a unique, random number (an anonymous user ID) that
resides on your computer. The cookie doesn't personally
identify you and it cannot read data from your computer.
Cookies
have become a standard practice on the Internet. We
use cookies to help us tailor our site to your needs,
and deliver a more personalized service. In addition,
we use cookies to track the pages on our site visited
by our users. It helps us build a more useful site if
we know which pages our users are viewing and how often
they go back to a certain page. Of course, you can set
your browser not to accept cookies, but if you do, you
may not be able to take advantage of many of our features,
including the purchasing process.
Have
we answered your question?
If
not, please ask us directly. Email is the best and fastest
way to contact the Customer Service Team. Click here
to send us an email,
and we'll respond to you as quickly as possible. If
you require immediate assistance, you can call us at
1-888-656-8204.