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- Help with Car Reservation

Making an Online Car Reservation
General Reservation Information
Check Availability and Rates
Make a Reservation
Review/Cancel a Reservation
Security and Guidelines
Multiple Car Reservations
Car Rental Company Customer Service Phone Numbers
Can I only pick up a car at an airport?
Will I get charged a drop off fee for a one-way rental?
How old do I have to be in order to rent a car?
What do I need to know in regards to insurance and waivers?
Can I add Special Equipment to my rental, how much is it?
How much will my rental be?
What can I send to the rental companies in the Special Requests field?
Where and how do I pick up my car?
What documents do I need to present at the time of pick up, what about driving records?


General Information

The car reservation engine offers interactive, real-time access to car rates and availability, enabling you to book the best rates instantaneously via the Internet. You can retrieve rates directly from our central reservation system, and see them on your screen within seconds.

From the search page, input your criteria to obtain rates and availability from car vendors. In the Rental Company drop-down box, you can specify a vendor of your preference. If you leave it on “No Preference,” available cars and average rates from several companies will be shown.

Clicking on "View All Rates for …" will retrieve a specific list of available cars from that company with a list of rates from the least to the most expensive. When you’ve found the car you’re looking for, click on the "Book Now" link to take you to the Reservation Page.

Please note: You must be using Microsoft Internet Explorer, Netscape or another Web browser that allows secure transactions. Using an old Web browser may result in an error message from our secure Netscape booking server. This is designed to protect you so that everything you enter will be transmitted securely -- credit card, name, dates, and other personal information.


Check Car Availability and Rates

To check availability and rates, fill the Car Search form with the following criteria (please fill in all fields unless noted otherwise):

Pick Up City:
The airport code of the airport in the city where you will pick up your rental car.

Drop Off City:
The airport code of the airport in the city where you will drop off your rental car.

Pick Up Date:
The date you will pick up your car (defaults to tomorrow's date)

Drop Off Date:
The date you will drop off your car (defaults to tomorrow's date)

Car Type:
This is the size or style of car you would like, i.e. Economy Car, Full Size, Minivan, SUV, etc.

If you have a preference whether your car is an automatic or manual transmission.

Car Company:
The date you will drop off your car (defaults to tomorrow's date)

To display the rate of the rental in a currency other than the booking engine’s default currency.

Once all the fields are filled in, click on the "FIND AVAILABLE CARS" button. The request is sent to our reservation system and obtains the rates and availability for the requested time period. This information is returned to you within seconds.


Make a Car Reservation
Once the available rates for the time period are shown, review all of the rates and their descriptions. In order to make a reservation, click on the "Book Now" link next to the desired rate.

The Reservation Form will be displayed once you do this. You must have a secure Internet browser (Ex: Netscape or Microsoft Internet Explorer) in order to proceed any further in making a car reservation.

The Reservation Fields are (all fields are mandatory unless noted below):

First Name:
First name of the renter

Last Name:
Last name, or surname, of the renter

A telephone number for the renter

Email Address:
An e-mail address for the renter. A confirmed notification of the reservation will be sent to this e-mail address. If the reservation is subsequently canceled, a cancellation notification will also be forwarded to this e-mail address. For security purposes, any notifications sent to e-mail will NOT contain credit card numbers.

# Street Address, Suite or Apt. Number, City, State, Zip Postal Code, and Country:
A mailing address for the renter.

Re-Enter Email Address:
This field is necessary in order to make sure the confirmation of the booking or cancellation notification is sent to the correct address.

Credit Card Type:
Select the credit card you will be entering from the drop-down box.

Credit Card Number:
All car reservations made online require a credit card number to guarantee or retrieve the reservation. Since the booking form is a secure transaction, the credit card number will be encrypted for security purposes.

Expiration Date:
Enter the month and year expiration date of the credit card. The format is MM/YY, or 12/03, for example.

Once the form is complete, click on the "Make Reservation" button. The reservation request will be transmitted to the rental company for immediate processing. A reply is normally received within 60 seconds.

If your reservation has been confirmed, a notification will be displayed on your screen and a confirmation e-mail will be delivered to the address you provided.


Cancel a Reservation

To cancel a reservation you can click on the link below.

When cancelling a car reservation go to: Car Cancel Form.

You will need the following information when filling out this form:

First Name:
First name of the renter

Last Name:
Last name, or surname, of the renter

Confirmation Number:
The confirmation number assigned by us during the reservation process.

Once the form is complete, click on the "Find Reservation" button. If the information you entered is valid, a page will display all the details of your reservation. Click on the "Cancel Reservation" button and your request will be sent to the reservations system. Within seconds a page will appear with your cancellation number. If you do not wish to cancel the reservation, simply select an item from the jump bar, or use your browser's page back function to return to a previous page, or exit your web browser.


Security Information and Guidelines

Due to the openness and accessibility of the Internet, guidelines have been established on the number and type of transactions an individual may attempt. These guidelines are listed below:

Email Information
Sensitive information such as credit card numbers and expiration dates will not be sent via e-mail. All sensitive information will be encrypted utilizing your browser's secured functions.

All reservations and forms for reservation retrieval send the information in an encrypted format.


Multiple Car Reservations

You are be able to book up to two cars at the same time using our car engine. There is no need to make the same booking more than once.


Rental Car Company List
ACE Rent a Car:
Huntsville, Alabama 800-833-4216
Phoenix, Arizona 800-223-4779
Burbank, California 800-356-4925
Los Angeles, California 800-747-7766
San Diego, California 800-736-8693
Toronto, Canada 866-245-5501
Aurora, Colorado 303-755-4141
Boulder, Colorado 303-415-0380
Colorado Springs, Colorado 877-708-2277
Denver, Colorado 800-429-2280
Denver (Lakewood), Colorado 303-239-8950
Denver (Westminster), Colorado 303-427-4800
Denver (Highlands Ranch), Colorado 303-347-2288
Denver (Tech Center), Colorado 303-220-5995
Denver (Downtown), Colorado 303-620-0044
Miami, Fla. 800-609-7701
Orlando, Fla. 800-656-4223
West Palm Beach, Fla. 800-695-9995
Chicago (O'Hare), Illinois 800-323-3221
Libertyville, Illinois 847-362-6740
Lombard, Illinois 630-889-1606
Schaumburg, Illinois 847-882-6424
Bloomington, Indiana 812-336-1501
Greenwood, Indiana 800-242-7368
Indianapolis (Airport), Indiana 800-242-7368
Indianapolis (East), Indiana 800-242-7368
Kokomo, Indiana 765-453-3939
Lafayette, Indiana 765-463-5548
New Orleans, Louisiana 877-469-4007
Minneapolis, Minnesota 800-886-3733
Kansas City, Missouri 800-258-1288
Billings, Montana 800-362-1100
Las Vegas, Nevada 800-634-6779
Blue Point, New York 877-296-2277
Syracuse, New York 800-633-1331
Philadelphia, Pennsylvania 800-898-4630
Myrtle Beach, South Carolina 800-441-3741
Austin, Texas 800-554-4408
San Antonio, Texas 800-880-8267
St. Croix, Virgin Islands 888-878-4227
Seattle, Washington 800-227-5397
Athens, Greece +3 (010) 968-0700


Orlando, Fla. 800-743-7483
Syracuse, New York 800-633-1331
Huntsville, Alabama 800-833-4216
Minneapolis, Minnesota 800-886-3733
Albany, New York 518-785-4711


City Rent a Car:

Discount Rental:

+33 1 30 44 90 00


Able Rent a Car:

Fox Rent a Car:




New Frontier:

Rent Rite:

Usave Auto:

Southwest Car:

49 (0) 89 / 7 44 44-0


Online Reservation Support 800-404-8033
Budget US Reservations 800-527-0700
Global Language Desk 800-992-2776
One-way Truck Reservations 800-367-0522
Customer Relations 800-214-6094
Meetings & Conventions 800-842-5628
Membership Services 800-283-4384
Corporate Sales 800-526-6406
Support Line (TDD)800-826-5510
Special Needs Drivers 800-526-6408

For Billing Inquiries 800-654-4173
For Reservations in the U.S.A. 800-654-3131
To Extend Your Current Reservation in the U.S.A. 800-654-4174
For International Reservations 800-654-3001
For Hearing Impaired (TDD)800-654-2280


Nation Car Rental:






What are Featured Car Rental Companies?

Featured Car Rental Companies offer special rates, instant confirmation at the time of reservation and have more than 250 locations and/or are in at least 10 countries around the globe. Most provide an immediate estimate for your total rental and mandatory charges.


Can I only pick up a car at an airport?

No, with our car reservation system, you can pick up your car at an airport or locations outside the airport, depending upon what is available. Rental car companies have offices in cities, at resorts, at ports and other frequently visited locations.


Will I get charged a drop-off fee for a one-way rental?

Be sure to check the policies indicated by your rental. Most companies provide a description of any geographical restrictions and drop-off information. If there is such a charge, it will be included in the total estimate at the time of booking.


How old do I have to be in order to rent a car?

Check the policies for the location of your desired rental. The age restriction changes from location to location and from country to country. In the United States, the standard minimum rental age is 25. Some locations have exceptions for corporate accounts and may allow persons as young as 21 years of age to rent a car. In some countries, this restriction can be higher or lower. Please check the policies section on age restriction for more detailed information. Please be aware that additional charges may apply for renters under the standard age.


What do I need to know about insurance and waivers?

Check the policies for the location of your desired rental. Most rentals do not automatically include insurance coverage. However, several types of coverage can be purchased at most locations, such as loss/damage waivers, personal accident insurance, and supplemental liability insurance.


Can I add special equipment to my rental, and how much is it?

Yes, you can add up to four special equipment items to your rental. Please check rental company policies for availability and prices.


How much will my rental be?

Currently, most of the Featured Car Rental Companies return the estimated total for your rental. This amount is displayed on top of the reservation form as well as in your confirmation email. The estimated total for your rental includes the total of all applicable rates, taxes, fees, mandatory charges, surcharges and drop-off charges (if required) that the customer must pay either by law or by local policy, for the length of a particular rental request. It does not include optional services such as insurance waivers, special equipment, mileage charges, or gasoline, etc. If the estimated total for your rental is not displayed, you will be notified of your estimated total at the time of pick up. Daily, Weekend Daily, Weekly, and Monthly rates DO NOT include taxes, mandatory charges, service charges, fees, extra charges, or any other incidentals.


What can I send to the rental companies in the Special Requests field?

You can send specific requests such as car color preference, multiple special equipment items (such as multiple child car seats) and other information that can help the rental company accommodate your needs. We will forward this information to the company, but such requests are not guaranteed and will not be confirmed beforehand. Additional charges may apply for some requests. Contact the rental company if you have any questions regarding your special request.


Where and how do I pick up my car?

If you are picking up your car at an airport location, the desk location of the rental company will be listed in the reservation. You can also obtain any transportation details (such as shuttle information) and the telephone number of the company and other information from the policies section of your reservation.


What documents do I need to present at the time of pickup, and what about my driving record?

The requirements differ from company to company, but in almost all cases you must present a valid driver's license and a valid credit card (not an ATM or Debit Card) under the name of the renter. Also, you should have a good driving record – some companies check your driving record at the counter and your rental may be denied due to a suspended license, excessive points, drunk driving convictions, et cetera. It is a good idea to contact the company in advance if you feel there may be a problem.

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